Privacy policy

Last Updated: May 2, 2026

At N9 BIOTECH, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard the personal data of our customers in accordance with the UK Data Protection Act 2018 and UK GDPR.
1. Data Controller Information
N9 BIOTECH is the data controller for your personal information.
  • Email: support@n9biotech.uk
2. Information We Collect
We collect data necessary to facilitate the supply of laboratory research materials and ensure regulatory compliance:
  • Personal Identifiers: Name, delivery address, billing address, and email.
  • Age Verification Data: Date of birth and bank-verified age status (processed via Wallid).
  • Technical Data: IP address, browser type, and interaction data via Shopify cookies.
  • Transaction Data: Details of research peptide compounds purchased.
3. Lawful Basis for Processing
We process your data under the following legal bases:
  • Contractual Necessity: To fulfil your order and deliver research materials.
  • Legal Obligation: To comply with UK age-restricted sales laws and MHRA record-keeping requirements for laboratory supplies.
  • Legitimate Interests: To prevent fraud and ensure the secure operation of our research supply platform.
4. Mandatory Age Verification
To satisfy UK Online Safety laws, we use Wallid Pay-by-Bank to perform government-grade age verification.
  • Process: During checkout, your age is verified directly through your banking provider.
  • Data Minimisation: We do not see or store your full banking credentials; we only receive a "Pass/Fail" confirmation that you are 18+ years of age.
5. Third-Party Data Sharing
We only share your data with essential service providers:
  • Shopify: Our e-commerce platform provider.
  • Wallid: Our FCA-regulated payment and age verification partner.
  • Courier Services: For the secure, discreet delivery of research compounds.
  • Regulatory Bodies: We may disclose data to Trading Standards or the MHRA if required by law to demonstrate compliance.
6. Data Retention & "Research Use Only" Context
We retain transaction records for a period of 6 years to comply with UK tax and safety regulations. Information related to Research Peptide Compounds is held securely and is never sold to third-party marketing firms.
7. Your Rights
Under the UK GDPR, you have the right to:
  • Access: Request a copy of your research purchase history.
  • Erasure: Request the deletion of your data (subject to legal retention requirements).
  • Rectification: Correct any inaccurate delivery or contact details.
  • Complain: Contact the Information Commissioner’s Office (ICO) if you have concerns about our data practices.
8. Security Measures
Our store is hosted on Shopify’s PCI-compliant infrastructure. All transactions via Wallid utilise bank-level encryption, ensuring that your financial data remains between you and your bank.