Privacy policy
At N9 BIOTECH, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard the personal data of our customers in accordance with the UK Data Protection Act 2018 and UK GDPR.
1. Data Controller Information
- Email: support@n9biotech.uk
2. Information We Collect
- Personal Identifiers: Name, delivery address, billing address, and email.
- Age Verification Data: Date of birth and bank-verified age status (processed via Wallid).
- Technical Data: IP address, browser type, and interaction data via Shopify cookies.
- Transaction Data: Details of research peptide compounds purchased.
3. Lawful Basis for Processing
- Contractual Necessity: To fulfil your order and deliver research materials.
- Legal Obligation: To comply with UK age-restricted sales laws and MHRA record-keeping requirements for laboratory supplies.
- Legitimate Interests: To prevent fraud and ensure the secure operation of our research supply platform.
4. Mandatory Age Verification
- Process: During checkout, your age is verified directly through your banking provider.
- Data Minimisation: We do not see or store your full banking credentials; we only receive a "Pass/Fail" confirmation that you are 18+ years of age.
5. Third-Party Data Sharing
- Shopify: Our e-commerce platform provider.
- Wallid: Our FCA-regulated payment and age verification partner.
- Courier Services: For the secure, discreet delivery of research compounds.
- Regulatory Bodies: We may disclose data to Trading Standards or the MHRA if required by law to demonstrate compliance.
6. Data Retention & "Research Use Only" Context
7. Your Rights
- Access: Request a copy of your research purchase history.
- Erasure: Request the deletion of your data (subject to legal retention requirements).
- Rectification: Correct any inaccurate delivery or contact details.
- Complain: Contact the Information Commissioner’s Office (ICO) if you have concerns about our data practices.